Trinity Mirror’s editorial big guns Neil Benson and David Higgerson stirred by Croyden Advertiser’s Gareth Davies after Twitter storm

Croyden

Former Croyden Advertiser chief reporter Gareth Davies created a social media storm with his criticism of Trinity Mirror.

 

There have been few occasions as far as I can recall when two such prominent editorial executives such as Trinity Mirror’s Neil Benson and David Higgerson have been moved to respond in such detail from the criticism of one reporter.

I understand that there was an emotional outcry when former Croyden Advertiser chief reporter Gareth Davies spilled the beans on how he felt TM was destroying his beloved newspaper.

The response from Mr Benson and Mr Higgerson showed as much passion for what TM is doing as Mr Davies obviously has for the Advertiser and his belief that TM is ruining it.

As stated eloquently by Mr Higgerson, TM hasn’t banned stories which generate less than 1,000 page views.

But, from what I know one of the firm’s digital documents states that 43 per cent of stories on TM’s top 12 web sites have generated an audience of fewer than 1,000 page views.

This is in a section which asks how well the firm’s journalists know its audience. The inference from this section clearly is that 1,000 pvs is a benchmark for stories…

Based on this, you can perhaps conclude that there’s a misunderstanding by some of the TM team over what is required, this isn’t a ban, just a quiet word of guidance.

What is clear, is that TM has a plan, this has not always been the case for many newspaper groups. It is based around growing its digital audience, so the focus of the newsroom is clearly geared towards this.

Analytics of the audience is a tool to help this growth. Never has an editor had so much quality intelligence about its audience.

It means, for the first-time, editors can base decisions on hard facts and not just finally-tuned instincts. I do think Mr Benson describing journalists as ‘arrogantly’ choosing what they want to write about as slightly harsh.

Most journalists I have worked with write stories which they believed were important to their readers. There was never a day when an editor and his top team worth their salt didn’t talk about sales and how to improve them.

The times a gleeful newspaper sales manager entered a news conference to proclaim a sales spike on the back of a top story are too many to remember.

No, the newspaper men and women I worked with were obsessed with their ‘audience’ (readers) so there is nothing new on that front.

The difference is that now there is more evidence available to work out which stories the audience is reading.

What would you rather rely on, fact or instinct with a teaspoon of evidence from the sales history of a newspaper?

However, there is a word or two of caution here, the web audience is different to the newspaper audience, so what works well online doesn’t necessarily reflect what might work well in print.

There is little evidence to suggest newspapers are doing well thanks to the digital-only policy, indeed, sales decline for many still smashes double figures.

I was also concerned with the point raised that there’s more content in the newspapers. Recently, sadly, I spent a day counting stories and pages in a couple of TM’s biggest regional papers.

I used the same formula as I had used when I was a deputy editor and editor and it was clear to me that rather than there being more stories there were fewer. I used to aim for between 65-100 local news stories a day in my papers and a minimum of 15-17 overnight pages.

Clearly, from my research, this wasn’t the case and there were a lot of centrally produced pages, which I didn’t count, because I wouldn’t have previously.

This is not a direct criticism, but there are fewer local stories, fewer pages and newspapers cost a lot more. With staff cuts and an emphasis on digital, something has to give.

One of the reasons for fewer stories is because a journalist will be asked to go out on a story, cover it live, write Tweets, post it on Facebook, a version or two online and then it is shifted to the paper.

This takes time, so one story will be polished, but there’s many other stories that won’t be written due to lack of time. The idea is to get, say 20, great stories online and get the audience to come by building content around them.

I guess the way to resolve this is to harvest content from elsewhere to publish, but once again this takes time, unless you can get out the automatic content scrapers.

When we got rid of the editions of the newspaper and printed overnight the newspaper felt dead, we dreamed of those adrenalin busting days of swapping stories around and writing breaking news.

This died with overnight production, but the web gave us a continual edition and I think reinvigorated the newspaper office, the buzz returned and that was great.

However, the demands are many for the journalists at any newspaper group. The 21st century journalist has to have an array of skills, which is exciting for the next generation.

At the centre of this is the ability to tell a great story using core journalistic skills but they also need to understand how to attract an audience using analytics, understand Twitter and Facebook, after all, just view these as modern day bill boards, the ability to use Facebook Live or Periscope, to edit video and write great SEO.

Challenging, yes, but this multi-skilling has helped to reinvent a business which was floundering. It is because a journalist is asked to do so much that massive effort is put into key stories.

What these stories are, is now based on a history of performance online. Is this click-bait then or the ability to give the audience content they want to read?

After all, a newspaper and a website are products which have to be sold, I can’t see Tesco’s selling something no-one wants to buy.

Similarly, why would a media organisation provide content no-one wants to read?

Don’t get me wrong, I have plenty of concerns about the ability of firms to hold authority to account, for example, how many local councils and health authority meetings are covered today?

Newspaper groups may well argue that the reality is that no-one wants to read this anyway, where is the audience, so why cover them?

I completely understand Mr Davies for being so annoyed with the way TM has developed. But what choice did the firm have?

Newspaper sales are in terminal decline and there’s a chance to keep the business going by throwing resource into digital.

The issue however comes down to cash. Most of the money still arrives from newspaper advertising and sales, as sales decline, so will the cash.

However, no newspaper group will ever be able to get the same revenue returns online, even if the cuts go deeper.

So we will all have to accept that it’s a different business, one with less income, better audience knowledge, journalists with different, but more skills.

Is it better or worse than when I started? Difficult to say, it’s just different. I often had the discussion with my newsdesk about content.

I constantly challenged them on whether the stories newspapers had traditionally covered were the stories for the 21st century readership?

What we are seeing is that the content produced has to reflect the new needs of the audience.

The web has proved that a re-focus of what is good content is needed and that is why it has changed and Mr Davies is unhappy, as are many other journalists who plied their trade when regional newspapers were in their pomp.

There is an argument to say that the policies of modern newspaper groups has accentuated the decline.

But for at least two decades the industry dithered over what to do with the web and while this went on the world passed it by.

Now there’s a lot of catching up to do.

Regional journalism has some great challenges ahead. My hope is that surely, continuing to tell great stories means that it will continue to be the best job in the world…for now.

 

 

 

 

The folly of 24 as it joins the graveyard with New Day…and regional editors continue to face print v digital dilemmas

 

24

After the demise of New Day, 24, the North’s National Newspaper has also shut after just six weeks.

 

Like most media pundits, I have no pleasure in being right that 24, the North’s National Newspaper has shut after just six weeks.

I flippantly said that not even Kiefer Sutherland could save this 24, sadly, like so many people in the newspaper industry, we wished it success, but deep down knew it had little hope.

Six weeks is not long enough to see if something will work. However, I would be more concerned about the thought processes which set the wheels in motion to launch the paper in the first place, as I was over the strange decision to launch New Day, which lasted just nine weeks.

I admire entrepreneurial spirit, but with the landscape increasingly bleak for papers in the regions, just look at the latest ABC figures, and the next batch will not look much better.

The figures suggest that the newspapers with the lowest sales have a lesser decline because there’s nowhere else to go in terms of decline, while the biggest papers just keep losing big chunks of sale.

The dilemma an editor faces today is where to put his resources. Within a company such as Trinity Mirror there is a clear digital first strategy.

Previously, I have discussed how, despite putting a brave face on it, the newspapers are taking a back seat  as TM newspapers strive to get a slice of the digital audience.

This has left many journalists at the group upset with industrial action threatened at some of the newspapers.

But the reality is that there’s a relentless move to bring in the audience and get page views at all newspapers.

Based on this the editor has to decide to whether to put all their eggs in one basket and just do digital or carry on doing the paper and hope no-one notices that digital performance is lagging behind.

Of course, you might say that editors need to do both. The reality is that with fewer staff than ever before you cannot be all things to all men.

The philosophy of digital content has shifted. In the early days, regional newspapers used to put up every story written for the newspaper, often in one bulk upload.

Things are more sophisticated now and there’s a constant flow of content with particular emphasis on key times of the day and for the digital operation, rather than throwing up as many stories as possible online, to polish fewer stories and build more content around it.

The outcome is that many of the digital stories can take time to put together. If a reporter is out live blogging from an event, or on Facebook Live, taking pictures, and sending out Tweets, the chances of doing many more stories in a day is limited.

So when the print gang turn up to produce the newspaper they may not have as much content to play with as they had in a bygone era, where story content and value for money were high on the editor’s agenda.

What I have noticed is to compensate for the drive on digital in the regions, paginations have gone down, as has story count, while at the same time the cost of buying a newspaper has risen dramatically.

While the decline in sales has been endless, the above is a recipe for a nose-dive.

But does it matter? The business is firmly placed in digital land and the newspaper is just one aspect of that.

While The Independent took a brave step to bin its paper version and go digital only, I still think that a modern media firm needs both a presence online and in paper.

At the moment the revenue from newspapers sales continues to boost the coffers of these firms, but increasing cover price will inevitably see the readers disappear.

Once this happens, a different model for print will have to be created and the once great regional beasts will probably have to consider either charging £2 a copy or going free or part free.

But, as the grip on staff numbers tightens, who is going to want to read regurgitated content in the newspaper which appeared online 12 hours earlier?

My thoughts were always to make online the first read and the paper the last read.

The Times has taken a similar stance, both in paper and online. It doesn’t published continuously unless a big story breaks. This allows the paper to print online in an edition structure and the benefit is that readers get the fuller story rather than endless snippets.

This flies in the face of just about every other news media outlet, but it is not without merit when you think about the endless content put out when a story is breaking and having to piece it all together like a jigsaw.

It is an experiment worth watching but perhaps reflects the readership of The Times, 55+, who frankly do not fancy endless news feeds.

However, we all have to remember that the paper is still the cash cow. Simply, advertisers pay pence for page impressions and the cash coming in is not enough and certainly will never reach the scale of the amount of money made by newspaper businesses in their pomp.

Finally, I was with an SEO news guru a week or so ago and they stopped me in my tracks. Passionately they spoke about how to get your news on top on the Google pile and it’s often down to the fine art of SEO headline writing.

Who were the best headline writers? Sub-editors. The expert went onto say that media groups will regret not having this much-maligned breed back in their newsrooms, surely they said, they would have been the best SEO headlines writers in the business?

Food for thought.

 

 

 

 

 

 

 

 

 

 

 

 

 

Should Trinity Mirror have invested in regional newspapers rather than cost-cutting and creating the doomed New Day?

Trinity Mirror's New Day has closed after nine weeks.

Trinity Mirror’s New Day has closed after nine weeks.

I feel no joy over the closure of Trinity Mirror’s New Day. Like any journalist, in these difficult days for newspapers, the opening of the paper, in the shadow of the closure of The Independent, was a little ray of sunshine.

But we all knew, didn’t we? All of us cynics felt it would never work. I was optimistic and privately said it would close after six months, so for it to fold after nine weeks even left me for dead.

In my blog discussing the launch of the New Day I said that I couldn’t understand why the paper was being opened.

There was some bizarre talk of a gap in the market and the chance to sell 200,000 copies. I said at the time was it just a case of sour grapes after TM failed to buy the i?

Who really knows what were the thoughts behind opening the paper? There have been mumblings about trying to encourage people who don’t buy a newspaper to buy this one.

How or why the great powers of Trinity Mirror thought this would work is unsure.

Figures suggest there are 4.5 billion users of mobile phones. These people are not going to spend 50p to buy their news when they can get it for free on their phone at their convenience.

What is for sure, the move to set-up a newspaper without a web site flew in the face of TM’s digital first strategy.

Of course, if it had been a success, TM chief executive Simon Fox would have been heralded, but in the cool light of day success was never on the agenda.

Some commentators have said that you have to praise innovation and at least TM tried. I agree with this philosophy but I can’t get over the fact that failure was just too obvious.

So TM splashed out £5m to advertise the new product, the campaign was poor to say the least with no-one really understanding what the product was about.

It was meant to be ‘politically neutral’ and the news agenda different to the rest of the national market, but it failed.

The design of the paper and the journalism just didn’t break new ground, watching the adverts left you scratching your head wondering who the paper was really targeting?

It is no coincidence that the closure came as the TM share price hit a three-year low on Tuesday at around 113p and ‘bounced’ back on the announcement of the closure by seven per cent, still a long way below last year’s 180p.

The National Union of Journalists has been asking for all the costs involved in the set-up and failure of the newspaper.

It also expresses concern over what will happen to the 25 editorial staff?

What we do know, as I said earlier, is that £5m was spent on advertising the New Day, so you can add on a few millions of extra cost.

At the AGM yesterday, TM bosses were shouting about the £12m ‘synergy savings’ or integration with the former Local World newspapers.

This is code for a load of staff cuts sweeping across the old Local World titles. This made me think.

Rather than spending millions on the dead duck New Day, what if that cash had been used to pour back into the local newspapers, an investment in the future rather than just slicing off costs?

Surely it would have been better to use money to help established businesses rather than create something that was always going to fail?

I maybe naïve, but it is worth a thought and it fits into the innovative, creative thinking arena as opposed to the slash and burn.

Talking of redundancies, a friend of mine rung to talk about how he was booted out of a local newspaper based on the good old skills audit.

Now the skills audit is meant to be fair…but only in fairy tales. More of that little horror story another time.

 

 

The sad demise of the monsters of the darkroom…do you really need newspaper photographers anyway?

Quietly, under the cover of darkness, newspaper photographers, those wonderful beasts who used to prowl the dark rooms, are slowly being picked off.

Even as I write this, photographers have lost their jobs at my old newspaper, The Sentinel, Stoke-on-Trent. This manoeuvre to give snappers the red card has been replicated across the country for sometime.

For Local World newspapers, like The Sentinel, once they were swallowed up by Trinity Mirror the writing was on the wall that cost-cutting was round the corner.

This was back up by TM’s chief executive Simon Fox announcing £12m would be cut from LW’s costs through synergies.

The trauma for anyone who has been through the process cannot be under-estimated, particularly as you go head-to-head with your friends and colleagues as management pull-out the much-maligned skills audit.

It is a particularly unpleasant process, relished only by those who don’t have a heart.

Then there’s the guilt felt by those who aren’t in the firing line this time, guilt that they feel relieved, but fear, that they could be next.

In this day and age when everyone has a camera and editorial departments can harvest content, do you really need fully trained photographers?

In this day and age when everyone has a camera and editorial departments can harvest content, do you really need fully trained photographers?

As I scanned the Sentinel’s latest bygone offering, I wondered whether in years to come a publication like this could be produced, with fewer and fewer snappers around to take those essential photographs, marking history, telling great stories.

I was moved by the thought that the problem was starting to emerge already with photographs which had already appeared in numerous publications reappearing again.

It’s called re-purposing content, but how long can this be maintained? There’s hardly a reader out there who have never seen the photos before and if there are fewer staff photographers, where is the content coming from for future publications?

But then again, if you are just after some quick income and a few sales, this is the way to do it.

Of course, you will argue, you don’t need photographers any longer do you? Everyone is a photographer…really?

Today, we all carry a camera via our phone and in an instant can report a story and upload it online for all to see. All journalists of the future have to be multi-skilled and that includes the ability to take photographs.

It’s easy isn’t it?  You don’t need quality photographs because there’s no need for that pinpoint focus if the pictures are going online, no artistry here, just one click and away.

Then there’s the other reason for the demise of the togs. Depending on which media empire you sit in, it’s called harvesting or curating content, which in layman’s terms means beg and borrowing pictures from elsewhere, that usually means you, me and anyone else who picks up a phone to capture a moment.

Look at the recent attacks in Belgium. How many messages did you see on Twitter with reporters pleading for pictures and video? So if everyone else is taking pictures, why do you need a professional snapper?

In a way, I can’t disagree. If you are going to make cuts to appease your shareholders, desperate times bring desperate measures.

It started with slashing and burning the editions, getting rid of those great copy takers and newsdesk secretaries and then onwards to the grey cardigan brigade in the subs department and the odd editor or two who had the nerve to stand up for his staff.

For photographers, there has been a bit of trimming around the surface over the years, some newspapers got rid of all their full-time staff and re-employed some of them as freelances while others have just cut to the flesh.

So what about photographers? Do you love or hate them? I have nothing but fond memories of these editorial heroes. I accept their deficiencies in the caption spelling department or their artistic rants when the wrong picture went in. I accept that one of my most common rants was over the quality of the pictures and that a certain photograph wasn’t good enough, I phrased it in harsher tones at the time…

However, they offered a lot more. Photographers are great story finders, better than many reporters because they were always out on the streets, listening, watching and talking.

A good photographer would be gone for a day before they would return with a clutch of great pictures and a ‘must’ for Page 1 and, by the way, here’s a great story I just picked up.

Often, as a reporter they saved my bacon. With a camera weighing a few pounds and a bag the size of a baby elephant, I always felt secure knowing that a photographer was one my shoulder riding shotgun while covering a difficult story.

Working with them was often a joy, particularly on the great snatch picture stories. As the tog hung around hidden in the bushes, I’d knock the door, wait for it to be answered, move slightly to my left or right and boom, snatch picture in the bag.

I remember going to Wolverhampton Magistrates’ Court once for a bizarre case involved a man dressed as the Lone Ranger who dropped his trousers in public.

It was going to be difficult to get a picture so the idea was that I walked in front of him as he left court to slow him down and sway left or right for the tog to get the picture. It worked a treat despite some comedian shouting out, ‘where’s Silver?’.

There was always tension between photographers and newsdesk. The news editor sitting on stories and pictures for days much to the disgust of the photo editor realising that there was a front page picture in the building, but they couldn’t use it until the news editor released the story.

This relationship worked in reverse. As a senior member of the editorial team I was sometimes presented with a half-baked front page story and needed something else to make it work.

So often, that was a brilliant photograph. I will go as far to say that my best-ever front pages were because we had great photographs.

Of the awards won by newspapers, more often than not it was the great design that won the day and the design was made by a brilliant picture.

As for the communities local papers serve, it was always a highlight when the photographer popped in, much of this is now gone. The world is a poorer place.

So I may have moaned, groaned and fought with photographers, but their diminishing presence in a newsroom is a significant blow, they will be sadly missed, but then again, we can all take pictures, can’t we?

Farewell to the ‘gut instinct’ of regional newspaper editors as analysts calculate what should be on your front page

In a different world, editors would often decide what to splash on their front pages using their ‘gut instinct’. Often I would be asked ‘why did you lead on that story on the front page’.

The answer wasn’t complex, it was a decision made through years of experience, a decision that came from somewhere deep down, a decision based on the fact that you knew your community better than those sitting in faraway offices.

Now it seems this invaluable instinct has lost its street credibility. As an editor, I was asked to make decisions on story placement

An editor's instinct for choosing local news is being replaced through the use of analytics.

An editor’s instinct for choosing local news is being replaced by the use of analytics.

based on how well they performed online, this is now gaining momentum in some quarters.

It may have some merit, but falls down on some key principles. Firstly, as we all know, stories which perform well online do so because the audience is different.

They are looking for something far removed to many of the stories which appear in a regional newspaper.

If the performance of stories online was reflected in the front pages of our daily papers then editors would be forced to make their front page splash football gossip, food hygiene reports or a trivial video showing probably a cat or dog performing some bizarre trick.

So if a front page story has low ‘engagement’ on the web, the editor will undoubtedly get the cane from the headteacher for failing to pick the right story to feed the web monster.

This means that editors might have to take shortcuts and use a story which might not be quite true (does truth matter?!) but hell, it will get great engagement on the web and the story will sell papers.

The long term damage is irreparable. Local newspapers are all about trust. Once the trust is broken, the game is over.

You can only write so many ‘fliers’ on the front before people realise they are being given a bum deal and that the paper is just making up stories. Soon Biggles will be chosen to edit the paper.

The other problem is about cementing your credibility in the community. Often editors make decisions on leading with a campaign, such as giving free books away to improve literacy in an area or campaigning to get vital drugs to improve the lives of breast cancer victims, or highlighting poor management at a hospital or a dodgy surgeon who is using a kitchen knife to perform operations.

What editors know is that these stories (apparently health stories don’t perform well online or sell newspapers, what about Harold Shipman…???) won’t necessarily sell papers or be a big hit online, but they build support and relationships in your community, they show you care and buy you a great deal of loyalty.

Obviously, content analysts with little soul and far removed from the heart of any community, just won’t get this because it’s all about chasing figures, not longevity, and  who cares if the audience comes from America or Japan…maybe the advertisers.

Then there is another dilemma. When I was an editor I was told there was too much doom and gloom on the front pages and the audience was being turned off by this sort of news, move over Martin Lewis.

So the editorial team against its own gut instinct splashed with a happy story, only to be told there’s no engagement online and sales dropped. Basically, you are damned if you do and damned if you don’t.

Meanwhile, the story which did well online, usually with the word sex in the headline, which is just a brief because it is 40 miles outside your real circulation area, flies on the web.

Asked why you didn’t splash on that story, head in hands, the editor says ‘because you asked for a happy, positive story and no-one buys the paper in Llanfairpwllgwyngyll, our paper is for the people of Lincoln, Bristol, or Hull.’

Giving the public what it wants should always be taken with a pinch of salt, frankly, it’s only a proportion of the audience which wants gossip and sleaze every day.

Most regional newspaper readers want quality, truthful stories about their community. They want to know about their health services, education and crime.

They don’t want a dose of shallow web bait splashed all over their front pages.

‘But sales are in decline’, I hear you cry. However, as I have previously said, the web isn’t the only reason why newspaper sales have declined.

The real issue was a decline in revenues which led to overnight printing, massive price hikes, fewer pages, cheaper paper, a withdraw from towns previously covered by the paper and fewer staff.

This is the cocktail of decline, the web is only partly to blame. Unfortunately, the rise the web is often seen as the only reason for newspaper sales decline, so why stick to the sort of stories which kept newspapers going for more than 200 years?

The argument has always been that web and newspaper content are different. However, this is ignored by those who believe analytics are more accurate than the instinct of an editor.

Why regional newspaper web sites will end up a busted flush and how to save the jobs of local journalists

The first newspapers, if they can be called that, often wrote about and targeted specific markets/audience. Regional newspapersA lot of what was written was about politics and was spiteful and untruthful, similar to today?

These were the days before mass media. Early newspapers/pamphlets were so small that if you lived a couple of streets outside its ‘circulation’ area there was little or no chance that you would have a clue what was being written about.

Slowly, the content broadened and started to look like the offerings served up in today’s newspapers. It was thanks to the Victorians that the term mass media was born.

Taxes were cut on newspapers so the chances that a decent business could be made from the world of news became a reality. Add to this the machinery to produce newspapers in large numbers and suddenly things started moving, and they did.

They moved rapidly away from the concept of the niche market. Why write content which was limited to a couple of streets when you could talk to a whole town, city,  county or country? The bigger you were, the more profitable.

So here was the birth of the mass circulation newspaper, both nationally and regionally. But the world has changed. As I have said previously, mass media has been replaced by personal media.

Readers today want to pick and choose what they read, back to the old pick and mix section in Woolies. They no longer want to have to skim the news to find what they want, it has to be delivered to the doorstep.

This makes you ponder the usefulness and longevity of local newspaper web sites. Regional newspapers seem firmly set on continuing producing the same kind of site without any thought of how successful it can be in the future in terms of audience and advertising.

It is inevitable that the web sites will grow rapidly for the time being as the life is beaten out of the newspapers by continually increasing the price and further reducing costs, but this rise will have a ceiling.

The battle to retain web audience and reduce the high bounce rate will become as tough as retaining newspaper sales. The policy of using web bait to randomly grab the audience for a brief few seconds will not build the audience.

One of the main problems is that the web sites reflect too heavily the newspaper ethos of being all things to all readers.

We know that this cocktail of content is not what people want. The future both in terms of revenue and content for the regionals must surely lie elsewhere than the busted flush of a web site only model.

If readers really want specific content, let’s give it to them. Why give readers unfathomable web sites when the media business can offer more sophisticated ways of delivering content?

Ok, keep a web site if it allows  newspaper owners to sleep at night. But for the sake of the business they have to look at producing specific content through the use of apps.

Advertisers would be right to question how successful their ads are on a newspaper web site and whether they get value for the pittance of money they pay.

However, offer them the chance to advertise on a specific content app, which has quality journalism and targets a niche audience which is after their product and you can see how this might be a better, more profitable business.

For example, why not have an education app for your area. Writing about schools, play groups, universities, bringing up children, opens the doors for advertisers desperate to hit the family market directly. What the advertiser will know is that every time someone clicks on the education app they are likely to be after what they are offering.

Apps are more expensive to create, but the cost is coming down, and the likelihood is that newspapers can charge a premium for advertisers to buy slots on the app.

Without doubt, the existing newspaper web site business model will not be able to bring in the income these businesses will want. However, rather than cost-cutting, why not expand and modernise the model?

There is a great future for the young journalists. The need for quality content is greater than ever before. The issue we have to accept is that it will not be within traditional media.

If the wise regional media executives want to truly modernise their business and move away from the stale web site scatter gun approach to content, they will look to niche apps. If you think I’m wrong, just consider for a minute how many specific apps you now turn to for your content.

Think about your interests and then how frustrating it can be to find exactly you want in chaos that is online. But if you had different apps with your interests on without the sweat of fighting with the web, it would make life so easy.

Regional newspaper groups have the tools to change, but have they got the guts to make the plunge or just go for the easy option of more cost-cutting?

Web bait, bounce rates, page impressions…is there a need for greater transparency in regional newspaper web figures?

There will have been the raising of a few glasses of bubbly and pats on the back when the latest web figures for the regional press were revealed recently.

Unique users is only one way regional newspapers can use to measure  audience online.

Unique users is only one way regional newspapers can use to measure audience online.

The amazing year-on-year rise for unique users is laudable, in any other industries they would be handing out bonus payments left, right and centre to the staff.

In the offices of the Manchester Evening News the success was jaw-dropping, an incredible 194 per cent rise in the last year, more success than the city’s most marketable products, its football teams.

Other papers such as the Newcastle Chronicle and Birmingham Mail showed three figure increases. Even my old stomping ground, the Stoke Sentinel hit 88.1 per cent rise, top, top performances.

To be honest, these figures shed sunshine into the pretty gloomy world of the regional press, which has seen circulation decline, a massive reduction in staff and daily cuts in budget.

However, behind the scenes, most newspaper groups may still be worried. Why you may ask? You have to remember that unique users is only one way online audiences can be measured.

The other ways include page impressions, the number of pages the audience views on the web site, time spent on the site and the bounce rate, how much of the audience goes on the site to read one story, but then disappears somewhere else.

In the race to have the biggest online audience and spruce up the odd regional newspaper group for a possible sale, one tactic being used is known as ‘web bait’.

This simply involves putting up a story so tantalising that the audience rushes in…but then disappears down a hole. Have you ever wondered why a story appears on a local web site and it has no connection to the area?

Many a night as I looked despairingly at my web figures did I pluck an obscure story from somewhere else to bolster my uniques. The only criteria was that it was naughty enough to grab a reader.

Sex, bizarre or both, they were the sort of stories I was looking for…

Whether it was local it didn’t matter, my only concern was to ensure I avoided the inevitable ‘why are you so rubbish’ conversation the following morning from those in charge.

The problem is that the audience will jump on board to read the story for a second and then off into the darkness. There’s little or no loyalty.

This method of gaining a crowd cannot be healthy for the longevity of any web site. I hold my hands up, I followed this smash and grab policy despite my better judgement.

To gain an audience to please those to whom I answered,  I gave the nod to using the word Fappening, a mixture of happening and…the rest you will have to look up, but it is to do with sex.

This word was associated with the ‘break-in’ and release from the iCloud of celebrities in the nude. We expertly found that the word Fappening was being used as a search term to find these stories and I recklessly decided to use it to go with the story we were doing, we needed the uniques.

I and my brow-beaten team quickly noticed that the audience numbers were quiet during UK time but once America had woken up our number of unique users went mad.

For 48-hours we were the heroes of the web as the audience just kept popping in. The problem is that most of it came from the United States.

This type of incident has been and still is repeated across regional newspapers when the pressure for unique users becomes intense.

One of the issues for a local advertiser maybe that they may want to know where the audience comes from before they decide to spend their hard-earned…or at least ask a few questions and go further than how many unique users a site has.

The regional gang needs to work-out how to keep the audience for longer.

It would also help if at least the audience came from Britain, unless we expect an American to travel a few thousand miles to pick up a Ford Ka from Joe Blogs Motors of Sleaford?

So, the latest web figures, while celebrated, should also be taken with a pinch of salt and we need to consider whether they are truly accurate and if greater transparency is needed by showing page views, bounce rates and time on site.

It is equivalent to newspaper sales managers having to show what percentage of their sale is bulks.

Just a thought. Here’s the original story from the Press Gazette http://bit.ly/1I0x1nf